The fourth edition of a guide to customer service skills for the service desk professional explores the changing role of the service desk professional each chapter expands upon a particular skill required to provide effective customer support and provides proven techniques for implementing the concepts. A guide to customer service skills for the service desk professional the definitive service desk text now available in a fully revised fourth edition teaches technical professionals the skills and work habits needed to successfully interact with customers and achieve job satisfaction each chapter describes a specific business skill soft skill or self management skill required to deliver . This book is designed to provide individuals interested in the field of technical customer support a guide to the soft skills and the self management skills needed to deliver excellent customer support at the help desk it provides the reader with a better understanding of what a career in customer support would entail with strong real world computer support examples case studies and . A guide to customer service skills for the service desk professional help desk author wikictsnetorg maximilian k hler 2020 09 12 03 25 20 subject a guide to customer service skills for the service desk professional help desk keywords. A guide to customer service skills for the help desk professional book read reviews from worlds largest community for readers this text has been compl
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